Frequently Asked Questions (FAQs)

1. What products do you sell at Assorted Collections?

We offer a carefully curated range of home accessories UK customers love, including traditional and modern post boxes UK, decorative brass bell designs, classic wall mounted bells, elegant wooden trays, and practical ceramic umbrella stand options. Our collections are designed to combine style, durability, and everyday functionality.

2. Do you deliver home accessories across the UK?

Yes, we deliver our full range of home accessories across the United Kingdom. Wherever you’re based in the UK, you can order from Assorted Collections and have items delivered directly to your door.

3. Where is my order?

Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details. You can use this to check the current status of your delivery. If you’re unsure or need help, our support team is always happy to assist.

4. I haven’t received my order confirmation email — what should I do?

Please check your spam or junk folder first. If you still can’t find the confirmation email, ensure the email address entered at checkout was correct. If the issue continues, contact our customer support team and we’ll resend it for you.

5. Do you offer free delivery in the UK?

Free delivery may be available on selected products or orders over a certain value. Any applicable free delivery offers will be clearly displayed on our website or at checkout.

6. Do you offer next-day or express delivery?

We offer express or next-day delivery on selected items and locations. Availability and costs are shown at checkout so you can choose the delivery option that suits you best.

7. Can I buy items as a gift and send them directly to someone else?

Absolutely. Many customers purchase our brass bells, wooden trays, and ceramic umbrella stands as gifts. Simply enter the recipient’s delivery address at checkout. Prices are not included in the package.

8. Do your products come with a warranty?

Yes, many of our products come with a manufacturer’s or seller’s warranty covering manufacturing defects. Warranty details may vary by item, so please check the product description or contact us for more information.

9. What is your returns and refund policy?

If you’re not completely satisfied, you can return most unused items within the stated returns period. Products must be in their original condition and packaging. Once we receive and inspect the return, refunds are processed promptly in line with our policy.

10. How should I care for brass bells and wall mounted bells?

To keep your brass bell and wall mounted bells looking their best, gently wipe them with a soft, dry cloth. Avoid abrasive cleaners or harsh chemicals, as these may damage the finish.

11. Are your post boxes suitable for outdoor use in the UK?

Yes, our post boxes UK collection is designed for outdoor use and built to withstand typical British weather conditions. For longevity, we recommend occasional cleaning and secure installation.

12. How do I clean and maintain wooden trays?

Our wooden trays should be cleaned with a damp cloth and mild soap if needed. Avoid soaking them in water or placing them in a dishwasher, as this may damage the wood.

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13. Are ceramic umbrella stands suitable for indoor use?

Yes, our ceramic umbrella stand designs are ideal for indoor spaces such as hallways and entryways. They help keep umbrellas neatly stored while adding a decorative touch to your home.

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14. Can I collect my order instead of delivery?

Collection options may be available depending on your location and the product ordered. Please contact us before placing your order to confirm whether collection is possible.

15. How can I contact customer support?

You can reach our customer support team through the Contact Us page on our website or by email. We aim to respond as quickly as possible to help with any questions about your order or products.